Customer Service

Special Message About e-Gift Cards:

E-Gift cards issued prior to July 5, 2017 will need to be re-activated for use on our new site. Please contact us and we'll happily re-issue a new e-gift card code. If you purchased or gifted an e-gift card after July 5, 2017 your code is valid and may be redeemed on the checkout page. Learn how to redeem your gift card.

Promotions & Offers

Black Friday/Cyber Monday offer details: 20% off and free FedEx ground shipping for orders of at least $150 when coupon code MHF20 is applied at checkout. Free ground shipping excludes orders containing perishables. Offer only valid for online orders at markethallfoods.com. May not be used for in store pickup. May not be combined with any other offer(s). Offer begins at 3pm PST Friday, Nov. 15, 2024.

20% discount applied to subtotal of applicable products. Free FedEx ground shipping valid for orders of $150 or more after any discounts are applied. Not valid on e-Gift cards. Exclusions apply. Offer begins at 3pm PST Friday, Nov. 15, 2024 and ends at 11:59 PST Monday Dec. 2, 2024, while supplies last.

Returns and Exchanges

Help—my item arrived broken or damaged.

If an item is damaged in transit, please contact us right away at info@markethallfoods.com and include a photograph of the damaged contents and the packaging.

Return Policy

We accept returns of unopened and undamaged non-perishable products within 30 days of ordering. Refunds will cover the cost of the item(s) only and do not include the return label or shipping fees. Refunds are processed within 2–3 business days.

Have more questions? Send us a detailed message via our contact form. Or, call us at (888) 952-4005 Monday-Thursday, 8am-4pm Pacific. We are a small team of real people working hard to make you happy with the finest specialty foods. We typically respond within one business day.

Contact our Brick-and-Mortar Shop and/or Catering Department

Looking to contact our Oakland, California retail shop located inside Rockridge Market Hall? Please call (510) 250-6005 or visit rockridgemarkethall.com. Hours are 9am-7pm PST daily. 

Interested in Market Hall Catering? Please call (510) 250-6001 or visit markethallcaterers.com. Hours are Monday-Friday 9am–5pm, Saturday and Sunday 9am–3pm PST.